Quick Summary
📦 Damaged / Missing / Wrong Item: Report within 24 hours of delivery and provide clear photographs and, where applicable, a continuous unboxing video.
🛠️ Product Defect / DOA: Product defects are handled separately under the applicable defect/warranty process and are not subject to the 24-hour transit-damage reporting period.
🔄 Change of Mind: Returns are not accepted unless a return is specifically permitted on the relevant product page.
🚚 Cancellation: Orders can be cancelled only before shipment. Orders cannot be cancelled once shipped.
💳 Refunds: Approved refunds are made to the original payment method. Refund processing generally takes up to 7 working days from cancellation/approval, as applicable.
🎮 Digital Products: Digital codes, downloads, subscriptions and other digital products are generally non-returnable and non-refundable once delivered, revealed, activated or redeemed.
📹 Unboxing Video: For physical products, customers are strongly advised to record a continuous, uninterrupted unboxing video from the sealed package through to inspection of the contents.
We strive to ensure that every order is processed, packed and delivered with care. Please read the following policy carefully before placing an order.
Order Cancellation
Cancellation Before Shipment
An order may be cancelled only while it is in an unshipped status.
Customers wishing to cancel an order should contact our support team as soon as possible and provide their order number.
Cancellation requests are subject to the order’s current processing status. We cannot guarantee cancellation if the order has already been packed, dispatched or handed over to a logistics/courier partner.
Cancellation After Shipment
Once an order has been shipped or handed over to the courier/logistics partner, it cannot be cancelled.
Customers should not refuse delivery with the expectation that this constitutes a cancellation. If a shipment is refused or returned to us due to non-acceptance by the customer, applicable shipping, return-to-origin and other logistics charges may be deducted from any amount eligible for refund.
Refunds for Cancelled Orders
For an order successfully cancelled before shipment, the refund will generally be initiated within 7 working days of cancellation confirmation.
Where applicable, payment gateway, transaction or other non-refundable processing charges actually incurred on the original transaction may be deducted from the refund.
Cancellation Due to Product Unavailability
If we are unable to fulfil an order because the product is unavailable, out of stock, incorrectly listed or otherwise cannot be supplied, the entire amount paid by the customer will be refunded, without deduction of payment gateway/transaction charges.
Refund Method
All refunds will be made to the original payment method used for the order.
We do not ordinarily process refunds to a different bank account, card, wallet or payment method.
Once initiated by us, the time taken for the amount to reflect in the customer’s account depends on the relevant payment gateway, bank, card issuer or financial institution.
Returns
Unless specifically mentioned otherwise on the relevant product page, all products are sold on a final-sale basis and are not eligible for return.
A return will not be accepted merely because the customer:
- Changed their mind
- No longer requires the product
- Ordered the wrong product
- Ordered the wrong platform, edition or version
- Selected an incompatible product
- Does not like the product after purchase
- Finds the product different from their expectations
- Has opened or used a sealed retail product
Customers are therefore requested to carefully verify the product description, platform, edition, region, compatibility and other specifications before placing an order.
Any product-specific return exception will be expressly mentioned on the relevant product page.
Transit Damage, Tampering, Missing Items & Incorrect Products
Transit-related issues are treated separately from product defects and warranty claims.
This section applies where the customer receives:
- A physically damaged product
- A visibly damaged package
- A tampered or opened package
- An incorrect product
- A product with missing components or accessories
- A shipment with missing items
Reporting Period
Any such issue must be reported to our support team within 24 hours of delivery.
Claims reported after this period may not be accepted because it may no longer be possible to reliably establish the condition of the shipment at the time of delivery.
Evidence Required
Customers are strongly advised to record a continuous, uninterrupted unboxing video for every physical order.
The unboxing video should:
- Begin before the package is opened.
- Clearly show all sides of the package.
- Clearly show the shipping label/order label.
- Show any visible damage, dents, tears, punctures or tampering.
- Show the complete opening of the package.
- Show the product and all contents immediately after opening.
- Continue until the contents have been fully removed and inspected.
Customers should also provide clear photographs of the package, shipping label, product and any damage or missing items when submitting a claim.
Edited, cut, incomplete or otherwise manipulated videos may not be sufficient to establish the condition of the shipment at delivery.
Visibly Damaged Packages
If the package is visibly damaged, opened, wet, crushed, punctured or appears to have been tampered with at the time of delivery, customers should, wherever reasonably possible:
- Photograph the package before accepting or opening it.
- Record the condition of the package.
- Inform the delivery personnel of the issue.
- Refuse delivery where the package appears materially compromised.
If the customer accepts a visibly damaged package, they should immediately record an unboxing video and notify our support team.
Product Defects / DOA
Product defects are separate from transit damage and are not subject to the 24-hour damage-reporting requirement.
If a product is found to have an operational defect after delivery, the customer should contact our support team as soon as reasonably possible.
This includes situations where a product:
- Does not power on
- Does not function as intended
- Has an apparent manufacturing defect
- Stops functioning under normal use
- Is defective upon initial setup
The reported issue may be subject to troubleshooting, verification, testing or inspection.
A product will not automatically qualify for replacement or refund merely because a defect has been reported.
The issue may be evaluated to determine whether it is:
- A genuine manufacturing defect
- A hardware failure
- A software or firmware issue
- A setup or installation issue
- A compatibility issue
- User-induced damage
- Physical or liquid damage
- Normal product behaviour
Where a manufacturer warranty applies, the customer may be directed to the manufacturer’s authorised service centre in accordance with the applicable warranty terms.
DOA / Dead on Arrival
Where a product is reported as Dead on Arrival (DOA) or non-functional immediately after delivery, the customer should contact us promptly.
Depending on the product and manufacturer, a DOA claim may require:
- Video evidence demonstrating the issue
- Photographs
- Troubleshooting
- Serial number verification
- Remote diagnostic assistance
- Inspection by us or the manufacturer
- Authorised service-centre confirmation
The final resolution may include replacement, repair, warranty service or another appropriate remedy depending on the product, manufacturer policy and circumstances of the case.
A DOA claim is not the same as a standard return or change-of-mind return.
Manufacturer Warranty
Where a product is covered by a manufacturer warranty, warranty claims will be governed by the applicable manufacturer’s warranty terms and conditions.
Warranty duration, coverage, exclusions and service procedures vary by manufacturer and product.
Customers may be required to approach the manufacturer’s authorised service centre directly where the manufacturer operates a direct warranty/service model.
Where required, we may assist the customer with the relevant warranty process.
Warranty generally does not cover:
- Accidental damage
- Physical damage caused after delivery
- Liquid or water damage
- Burn or electrical damage caused by external factors
- Damage caused by improper voltage or power supply
- Damage caused by misuse or negligence
- Damage caused by unauthorised modification
- Damage caused by unauthorised repair
- Scratches, dents or cosmetic damage occurring after delivery
- Normal wear and tear
- Consumable components where excluded by the manufacturer
- Software or user-account-related issues where excluded by the manufacturer
The above exclusions are subject to the applicable manufacturer’s warranty terms.
Warranty Claim Process
To initiate a warranty-related support request, customers may be required to provide:
- Order number or invoice
- Product serial number
- Description of the issue
- Photographs or videos demonstrating the issue
- Product and packaging photographs where relevant
- Manufacturer service-centre report, where applicable
We may request additional information where reasonably necessary to determine the appropriate course of action.
Where the manufacturer requires the product to be submitted to an authorised service centre, the customer must follow the manufacturer’s prescribed warranty procedure.
Warranty Resolution
Depending on the product and manufacturer’s warranty policy, an eligible warranty claim may result in:
- Repair
- Replacement of defective components
- Replacement of the product
- Manufacturer service
- Other remedy offered under the applicable warranty
Warranty resolution is subject to the manufacturer’s warranty terms and does not automatically entitle the customer to a refund.
A refund instead of warranty service will be provided only where applicable under our policy, the product-specific terms, the manufacturer’s policy or applicable law.
Sealed Products
Many of our products are supplied as brand-new, factory-sealed retail products.
Customers should verify the product, platform, edition, region and compatibility before placing an order.
Once a sealed product has been delivered and accepted, opening the package does not create a general right to return the product.
A sealed product that has been opened may therefore not be accepted for return merely because the customer subsequently decides that they do not want it.
This does not affect any applicable rights relating to genuine defects, transit damage, incorrect products or other issues covered under this policy.
Gaming Products & Physical Game Discs
For physical video games, customers should carefully verify:
- Platform
- Console generation
- Edition
- Region
- Language or support information where specified
- New/sealed or other condition stated on the product page
- Compatibility with their console
Opened physical game discs are not eligible for return due to change of mind or compatibility issues where the relevant compatibility information was available before purchase.
A disc that is genuinely defective may be handled under the applicable defect or warranty process.
Digital Products & Digital Codes
Digital products, downloadable products, activation codes, game codes, subscription codes, memberships and other electronically delivered products are non-returnable and non-refundable once delivered, revealed, activated or redeemed, except where otherwise required by applicable law or expressly stated on the product page.
Customers are responsible for ensuring that they purchase the correct:
- Platform
- Region
- Edition
- Account-compatible product
- Subscription
- Digital product
Once a digital code has been revealed, delivered or redeemed, we may be unable to replace or refund it.
Original Packaging & Accessories
Customers should retain the original packaging, accessories, manuals, cables, inserts, warranty documentation and other materials supplied with the product until the product has been fully inspected and confirmed to be functioning correctly.
Where a return, replacement or warranty process requires the product to be sent back, customers may be required to return the product with the applicable accessories and materials.
Courier / Return-to-Origin Shipments
If an order is returned to us by the courier because of:
- Customer refusal
- Incorrect or incomplete address
- Recipient unavailable after applicable delivery attempts
- Customer-requested delivery cancellation after shipment
- Failure to accept the shipment
- Other reasons attributable to the customer
the order will not automatically qualify for a full refund.
Any applicable forward shipping, return-to-origin, re-shipping, handling or other logistics charges may be deducted from the amount eligible for refund.
If the shipment was returned due to an error attributable to us or the courier, the matter will be reviewed separately.
Incorrect Address / Customer Information
Customers are responsible for providing accurate delivery and contact information.
This includes:
- Full name
- Complete shipping address
- PIN code
- Phone number
- Email address
- Other information necessary for delivery
We are not responsible for delivery failures resulting from incorrect or incomplete information supplied by the customer.
Customers should contact us immediately if they identify an error in their shipping information.
Once an order has been shipped, changes to the delivery address may not be possible.
Delivery Delays
Estimated delivery dates and timelines are provided for guidance and may be affected by circumstances outside our control.
These may include:
- Courier or logistics delays
- Weather conditions
- Natural disasters
- Government restrictions
- Road closures
- Regional disruptions
- Festivals or public holidays
- Strikes or operational disruptions
- Other unforeseen circumstances
A delivery delay does not automatically constitute a product defect or create a right to cancel an order after shipment.
Inspection & Verification
For claims involving damage, missing items, incorrect products or suspected defects, we reserve the right to request photographs, videos, serial numbers, diagnostic information or physical inspection of the product.
The product may be inspected before a replacement, refund or other resolution is approved.
Where required, the product may be inspected by us, the courier partner, manufacturer or an authorised service centre.
Fraudulent or Abusive Claims
We reserve the right to investigate claims and request reasonable evidence before approving a return, replacement or refund.
Claims may be rejected where there is evidence or reasonable suspicion of:
- Fraudulent activity
- Deliberate damage
- Product substitution
- Tampering
- Misrepresentation of facts
- Abuse of the return/refund process
- Repeated unreasonable claims
We may also restrict or decline future transactions where permitted by applicable law.
Refund After Approved Return
Where a return is specifically approved under this policy, the customer must follow the return instructions provided by our support team.
The returned product may be inspected after receipt.
Where a refund is approved, it will generally be initiated after completion of the required inspection and verification process.
Refunds will be made to the original payment method unless otherwise required by applicable law.
Policy Exceptions
Any exception to this policy must be expressly confirmed by us in writing or be specifically stated on the relevant product page.
Customer support communications regarding a particular order do not automatically create a general amendment to this policy.
Nothing in this policy is intended to exclude or restrict any rights or remedies available to consumers under applicable Indian law.
We reserve the right to update this policy from time to time. The policy applicable to an order will generally be the version in effect when the order was placed, subject to applicable law.
Contacting Support
For any order-related concern, customers should contact our support team and provide:
- Order number
- Registered contact details
- Description of the issue
- Relevant photographs or videos
- Any other information reasonably requested by our support team
For transit damage, missing items or incorrect products:
Report within 24 hours of delivery.
For product defects:
Contact support as soon as the issue is discovered. The 24-hour reporting requirement for transit damage does not apply to genuine product defects or warranty claims.