GameBuy.in sells a variety of products, including video games on physical media, gaming consoles, gaming hardware, accessories and other related products. Warranty coverage may differ depending on the product, its condition, manufacturer and the terms specified on the relevant product page.
Customers are advised to carefully review the warranty information provided on the product page before placing an order.
Preowned Products
Preowned products available on GameBuy.in are sourced from end users through trade-ins, cash purchases and other legitimate acquisition channels.
All preowned products undergo an internal quality-check and testing process before being listed for sale. The extent of testing may vary depending on the type and nature of the product.
Our quality-check process is intended to verify the basic operational functionality of the product at the time of sale. It does not constitute a manufacturer’s warranty or guarantee that the product will remain free from failure for its entire usable life.
Warranty on Preowned Products
Preowned products do not carry any warranty unless a warranty is specifically mentioned on the relevant product page.
Where GameBuy.in provides a specific warranty on a preowned product, the applicable warranty period, coverage and conditions will be clearly stated on the product page or otherwise communicated at the time of purchase.
Only the warranty specifically stated for that product will apply. The absence of a warranty statement on the product page means that the product is sold without a GameBuy.in warranty.
Brand / Manufacturer Warranty on Preowned Products
In certain cases, a preowned product may still have a valid manufacturer’s or brand warranty.
Where such manufacturer warranty is available and applicable, the relevant warranty documentation, invoice or other documents required to make a warranty claim, to the extent available to us, will be provided with the product or purchase documentation.
The manufacturer’s warranty is provided by the respective manufacturer/brand and is subject to that manufacturer’s warranty terms, conditions, eligibility requirements and exclusions.
GameBuy.in does not independently provide or extend a manufacturer’s warranty merely because the product was purchased through GameBuy.in.
The manufacturer/brand will be responsible for determining warranty eligibility and providing warranty service in accordance with its applicable warranty policy.
GameBuy.in shall not be responsible for any refusal, denial, delay, limitation or deficiency in warranty service provided by the manufacturer or brand, except to the extent otherwise required under applicable law.
Customers are responsible for contacting the relevant manufacturer or authorised service centre where the manufacturer requires a warranty claim to be raised directly with them.
New Products
New products may carry a manufacturer’s warranty where specified by the manufacturer.
The availability, duration and scope of manufacturer warranty may vary between products, brands, models and regions.
Where a product carries a manufacturer warranty, customers should refer to the applicable warranty documentation and manufacturer’s terms for complete details.
Where the manufacturer operates a direct warranty model, customers may be required to approach the manufacturer’s authorised service centre directly.
Warranty Claim Process
Where a product is covered by a GameBuy.in warranty, the customer should contact our support team with:
- Order number or invoice
- Product name
- Product serial number, where applicable
- Description of the issue
- Photographs or videos demonstrating the issue
- Any other information reasonably requested by our support team
Depending on the nature of the product and issue, GameBuy.in may conduct troubleshooting, remote verification, testing or physical inspection before determining the appropriate resolution.
Where a manufacturer’s warranty applies, the customer may instead be required to contact the manufacturer or its authorised service centre.
Warranty Does Not Automatically Mean Replacement or Refund
A warranty claim does not automatically entitle the customer to a refund or replacement.
Depending on the applicable warranty, the available remedy may include:
- Repair
- Replacement of a defective component
- Replacement of the product
- Manufacturer-authorised service
- Other remedy specified under the applicable warranty terms
The applicable warranty provider will determine the appropriate remedy in accordance with its warranty policy.
A refund will not ordinarily be provided in place of an available warranty repair or service unless otherwise specified by GameBuy.in, the manufacturer, the product-specific terms or applicable law.
General Warranty Exclusions
Unless specifically stated otherwise, warranty coverage does not generally extend to issues arising from:
- Accidental damage
- Physical damage
- Liquid or water damage
- Fire or other external causes
- Electrical surges or improper voltage
- Damage caused by incompatible power supplies or accessories
- Misuse or negligence
- Improper installation or handling
- Unauthorised repair or modification
- Tampering with the product
- Modification of hardware or firmware
- Damage caused by rooting, jailbreaking or other unauthorised modification, where applicable
- Scratches, dents or other cosmetic damage occurring after delivery
- Normal wear and tear
- Consumable components where excluded by the applicable warranty
- Damage caused by use contrary to manufacturer instructions
- Software, account or network-related issues where not covered by the applicable warranty
The above exclusions are subject to the specific terms of the applicable manufacturer’s or GameBuy.in warranty.
Preowned Product Condition
Preowned products may show reasonable signs of prior use.
Minor cosmetic marks, scratches, scuffs, discolouration or other signs of normal previous use do not necessarily constitute a defect and may not be covered under any warranty unless specifically stated otherwise.
The condition of a preowned product will generally be represented through its product description, photographs, condition grading or other information provided on the product page.
Customers should review this information before purchasing.
Product Defects
A product defect is different from transit damage.
Issues relating to physical damage during transportation, missing items, incorrect products or tampering must be reported in accordance with the applicable Cancellation, Refund & Return Policy, including any specified reporting timelines.
A genuine operational or manufacturing defect is handled under the applicable defect or warranty process.
The 24-hour reporting requirement applicable to transit damage, missing items and incorrect products does not automatically apply to genuine warranty or product-defect claims.
Customers should nevertheless report any suspected defect as soon as reasonably possible after discovering it.
DOA / Dead on Arrival
Where a product does not function upon initial setup or is suspected to be Dead on Arrival (DOA), customers should contact GameBuy.in promptly.
Depending on the product and manufacturer, the issue may require:
- Troubleshooting
- Video evidence
- Photographs
- Serial number verification
- Diagnostic testing
- Physical inspection
- Manufacturer or authorised service-centre verification
The appropriate resolution will depend on the applicable product warranty, manufacturer policy and circumstances of the claim.
A DOA claim is not treated as a general change-of-mind return.
Warranty Void Conditions
Warranty coverage may become void where the product has been:
- Opened or dismantled without authorisation
- Repaired by an unauthorised person or service provider
- Modified or altered
- Tampered with
- Used with incompatible equipment
- Damaged due to improper installation or handling
- Subjected to physical or liquid damage
- Modified at the hardware or firmware level in a manner that affects warranty eligibility
For preowned products, customers should also avoid opening or modifying the product unless specifically authorised, as such actions may affect any applicable GameBuy.in or manufacturer warranty.
Serial Numbers and Product Identification
Products covered by warranty may be identified using serial numbers, model numbers, seals, security labels or other identifying information.
Customers must not remove, alter, obscure or tamper with such identification.
Where a warranty claim is raised, the serial number or other identifying information may be verified against our sales and inventory records.
Any discrepancy between the product received and the product originally supplied may result in the claim being subject to further investigation.
Warranty Transferability
Manufacturer warranties on preowned products may or may not be transferable to a subsequent owner.
Where a preowned product is stated to carry an existing manufacturer warranty, customers should verify the manufacturer’s applicable terms regarding transferability and eligibility.
GameBuy.in does not guarantee that a manufacturer’s warranty will be transferable unless this has been expressly confirmed or is provided for under the manufacturer’s warranty terms.
Warranty on Accessories and Components
Warranty coverage for accessories, cables, controllers, power adapters, batteries, storage devices and other components may differ from the warranty applicable to the primary product.
Where a specific component carries a separate warranty period or warranty condition, the manufacturer’s or product-specific warranty terms will apply.
Manufacturer Warranty Service
Where a manufacturer operates its own authorised service network, the manufacturer may require customers to submit the product directly to an authorised service centre.
In such cases, GameBuy.in may provide reasonable assistance with documentation or purchase verification where appropriate, but the actual warranty service, diagnosis, repair and replacement will remain subject to the manufacturer’s applicable procedures.
Any warranty claim denied by the manufacturer due to an exclusion, eligibility condition or other reason under its warranty policy will not automatically create a separate warranty obligation on GameBuy.in.
No Warranty Unless Expressly Stated
Except where required under applicable law or expressly stated otherwise, a product should be considered without GameBuy.in warranty unless a warranty period and applicable coverage are specifically mentioned on the relevant product page, invoice or other applicable purchase documentation.
For preowned products in particular, customers should not assume that a warranty exists merely because the product is in working condition at the time of purchase.
Policy and Legal Rights
This warranty policy is intended to explain the warranty arrangements applicable to products sold by GameBuy.in.
Nothing in this policy is intended to exclude, limit or waive any rights or remedies available to customers under applicable Indian law.
Where the terms of a manufacturer warranty conflict with a mandatory legal right applicable to the customer, the applicable legal requirements will prevail.
GameBuy.in reserves the right to update this warranty policy from time to time. The terms applicable to an order will generally be those in effect at the time the order was placed, subject to applicable law.